4 Jabra+ for admins

5 Jabra+ for admins

Jabra+ for admins offers a web interface for managing Jabra personal and meeting room devices remotely.

Admin users can track assets, usage, access analytics, and perform mass firmware updates. Organizations such as a business, corporation, or subsidiary – are grouped under unique names, and devices are automatically added to inventories upon software client deployment.

Admin users can customize configurations for specific Jabra personal and meeting room device models and view key metrics on the Dashboard, including Jabra device counts and activity. You can access Jabra+ for admins at: https://cloud.jabra.com

5.1 Dashboard#

The Dashboard provides an overview of the key Jabra meeting room and personal device information, including the total number of managed Jabra meeting room and personal devices in a given organization, Jabra device activity, room status, firmware status, and other variables. Access the Dashboard from the main page after logging into Jabra+ for admins or click the Dashboard menu in the left-hand navigation bar.

The Dashboard also shows the percentage of the device limit used. All admin users see a notification when 90% of the limit is reached. Once the maximum number of Jabra devices is provisioned, the notification informs all admin users that no further provisioning is permitted.

5.2 Organizations#

An organization (such as a business or corporation) is a representation of your company/business in Jabra+ and has a unique organization ID. When you log in to Jabra+ for admins for the first time, you are prompted to create your organization, in which you take up the Owner role.

Organizations serve as a primary grouping, purposefully letting you keep the Jabra device data separated between the different organizations.

You can have more than one organization – for example, you may have a subsidiary or sister company. However, every domain is restricted to three organizations, where each organization has a default device limit that enables admin users to provision and manage up to 500 Jabra meeting room and or personal devices.

Note#

Usage or analytics data cannot be linked between organizations; each organization acts as a separate entity.

The device limit can be increased to more than 500 Jabra meeting room and or personal devices. To do so, contact Jabra Support or your Jabra representative.

When you are the Owner of more than one organization, the Owner can invite other admin users (Owners or Members) to each organization, and determine their respective permissions i.e. edit rights or read only access for Meeting rooms or Personal devices. See the Roles and Permissions chapter.

Moreover, if an admin user belongs to more than one organization, they can seamlessly switch between organizations when they make the relevant organization active. Consequently, the Device and Room inventories show Jabra personal and meeting room devices in the active organization, including any associated metadata.

An Owner can only leave an organization if they first elevate another user to the owner role, at which point they can delete an organization altogether.

If an organization has reached the device limit, and Jabra devices can no longer be provisioned to the organization, an admin user (Owner or Member with the relevant edit rights) can delete Jabra devices to free up a slot. For procedures, see Removing Jabra personal devices from the Device inventory and/or Deleting a room or removing a meeting room device from a room.

5.2.1 Creating additional organizations#

Every organization has their own Device and Room inventory, so all admin users in Jabra+ for admins can create one or multiple organizations.

To create an additional organization:

1. On the bottom left-hand side of the navigation bar, click the name of the organization you currently belong to, and then click Manage my organizations

2. On the top right-hand side of the page, click Create organization

3. In the Create organization dialog box, in the Name field, enter a name for your organization. Ensure you provide a meaningful name as you may need to invite additional members or partners, and because you cannot rename an organization.

4. In the Create organization dialog box, click Continue

5. In the Set up device metadata dialog box, check the relevant device metadata checkboxes, and click Continue. For more information about device metadata, see the Appendix & Troubleshooting section.

6. In the Organization created dialog box, click Next

7. In the Welcome dialog box, ensure you read the Privacy Policy and License Agreement, and then click Get started

   You are now the owner of an additional organization.

5.2.1.1 Making an organization active when you have multiple organizations

To view or make changes to Jabra devices in different inventories, all admin users must first make the organization active by selecting it in the Manage my organizations menu item.

To make an organization active:

1. On the bottom left-hand side of the navigation bar, click the name of the organization you currently belong to, and then click Manage my organizations

2. Within the Organization pane (the relevant organization’s name), click the action menu (three-dot menu)

3. From the drop-down menu, click Select organization. The organization you chose is now active.

   When you make an organization active, you are taken to the Dashboard of the selected organization.

5.2.2 Deleting an organization#

When an owner deletes an organization, it permanently removes all Jabra device data in Jabra+ for admins. All Jabra devices in the Device and Room inventory gradually stop sending device data.

Moreover, the connection to Jabra+ for admins that the relevant software client initially established is severed.

However, the software client remains installed on end-user computers or meeting room computers/computing devices until it is uninstalled from the relevant devices on which it was installed.

Important note#

Be aware that when an owner deletes an organization, Jabra personal and meeting room devices continue to operate, but the remote management of those devices in Jabra+ for admins is terminated.

The deletion process is not instantaneous and may take up to 24 hours to complete. All associated device data, usage data, and user data are then irrevocably deleted.

When you have multiple organizations, and you would like to delete one, the admin user holding the owner role in the organization must first ensure they make an organization active and then perform the following procedure:

1. On the bottom left-hand side of the navigation bar, click the name of the organization you currently belong to, and then click Manage my organizations

2. Within the Organization pane of the organization you want to delete, click the action menu (three-dot menu) and click Delete organization

3. In the Revoke active PC Clients? dialog box, confirm with Yes, continue

4. In the Delete organization? dialog box, check the I confirm to delete the organization checkbox, and click Yes, delete organization

If, instead, an admin user holding the Owner role is only part of one organization and deletes it, then the Owner is prompted to create a new organization.

5.2.3 Leaving an organization as a member#

An admin user holding the Member role can leave an organization on their own. Be aware that for an Owner to leave an organization, they must first elevate a user of Jabra+ for admins holding the Member role to the Owner role. See the procedure, Leaving an organization as an owner.

To leave an organization as a Member:

1. The Member who wants to leave the organization must log in to Jabra+ for admins using their credentials

2. On the left-hand navigation bar, click the name of the organization you belong to, and then click Manage my organizations

3. Within the Organization pane (of the organization you want to leave), click the action menu and click Leave organization

4. In the Leave organization dialog box, click Leave to confirm

   At this point, the Owner of the organization receives an email informing them that a Member has left the organization.

5.2.4 Leaving an organization as an owner#

An admin user holding the Owner role can leave an organization on their own, provided that the organization has more than one admin user with the Owner role.

In this case, the Owner must first upgrade an admin user from Member to Owner. See the Changing roles, editing permissions, or removing a user as an owner procedure.

After the Owner has elevated an admin user from Member to Owner, the Owner can leave an organization as follows:

1. The Owner who wants to leave the organization must log in to Jabra+ for admins using their credentials

2. On the left-hand navigation bar, click the name of the organization you belong to, and then click Admin users

3. In the Admin users page, on the list, find the row with your name and click the action menu (three-dot menu)

4. Click Leave organization, and in the Leave organization dialog box, click Leave

   At this point, the new Owner of the organization receives an email informing them that another Owner has left the organization.

5.3 Roles and permissions#

Admin users of Jabra+ for admins are system / IT administrators for Jabra devices in their organization, and fall into the following two roles:

• Owner: Elevated admin users who manage all Jabra devices and perform user management tasks, including inviting users, revoking invitations, changing roles, and deleting organizations. Owners can elevate Members to Owner status, manage their permissions, and choose to terminate or remove Member(s) access to their organization.

• Member: Subordinate to Owners, Members can be classified as admin users with edit or read only rights for either Meeting rooms or Personal devices, or both:

  • Member with Edit Rights: Can manage all Jabra meeting room and / or personal devices in the organization, depending on the permission given (Meeting rooms or Personal devices)

  • Member with Read-Only Rights: Can only view Jabra meeting room and personal devices and associated data, with no user or Jabra device management capabilities.

An admin user can hold both the Owner and Member roles simultaneously, provided the admin user belongs to more than one organization. Upon creating an organization, an Owner or Member becomes the owner of that organization.

Members cannot perform user management tasks or change organization settings, such as disabling metadata collection.

A Member with edit rights to either Meeting rooms or Personal devices has read only access to the other. A Member with read only rights for both Meeting rooms and Personal devices cannot perform any procedures in Jabra+ for admins that affect Jabra devices or the organization. 5.3.1 Roles and permissions matrix

2. Provided that the Member with edit rights has been given access to Meeting room management. See the Changing roles, editing permissions or removing a user as an owner for the procedure.

3. Provided that the Member with edit rights has been given access to Personal device management. See the Changing roles, editing permissions or removing a user as an owner for details.

5.3.2 Changing roles, editing permissions or removing a user as an owner#

The Owner of an organization can perform user management tasks within their organization. For example, an Owner can change the role of a Member, effectively making the Member also an Owner of the organization. An Owner can also change their own role from Owner to Member, or downgrade other Owner(s) to Member(s), provided that the organization has at least one Owner.

Moreover, an Owner can edit the permissions of a Member to fine tune the access rights of the Member to either manage Jabra Meeting room devices, Personal devices or both.

In addition, all admin users are notified via email of any role changes or changes in permission scope. An Owner can also remove or terminate access for a Member to their organization.

Be aware that a Member cannot change its own role; however, it can leave an organization.

To change roles, edit permissions:

1. On the left-hand navigation bar, click the name of the organization you are currently the owner of, and then click Admin users

2. In the Admin users page, on the list, find the user that you want to manage access rights for or to remove, click the action menu (three-dot menu) and click Edit permissions

   1. To change the role of a Member to Owner or vice-versa, in the Edit permissions dialog box, in the Role pane, click the relevant radio button for Member or Owner, and then click Save
   2. To edit the access rights or permissions for a Member, in the Permissions pane, click the relevant radio button Edit or Read only for Meeting rooms and or Personal devices, and click Save

   Be aware that changes are applied instantly, and the user does not have to log out and log back in to Jabra+ for admins.

To remove a user:

1. In the Admin users page, on the list, find the user that you want to terminate access for, and click the action menu (three-dot menu)
2. Click Remove user, and in the Remove user dialog box, click Remove

At this point, the Member that was removed by the Owner, can no longer access Jabra+ for admins. If it is a Member terminating their own access, see the Leaving an organization as a member procedure.

If the removed Member was also a member of other organizations, the removed member maintains their membership in the other organizations; however, the removed member can also be reinvited to the organization.

5.4 Device inventory for personal devices (Beta)#

The Device inventory is a repository for all Jabra personal devices (including speakerphones) added to a specific organization. It is automatically populated when the Jabra+ desktop app is deployed and installed on your end-user’s computers and end user Jabra personal devices are paired (Bluetooth Jabra devices) or recognized by the app automatically (cabled or wired Jabra devices).

Important note#

Personal device management in Jabra+ for admins is currently in a Beta state for testing with a limited number of customers. Jabra personal devices can still be provisioned to Jabra+ for admins, however, Jabra cannot provide technical support through Jabra Support Services.

In a searchable and filterable list, the Device inventory outlines information such as Device model,
Connection status, Firmware status, any Device group(s) it may belong to, and others. In the Device inventory, the collected metadata lets you search for keywords such as Computer Name or Windows Username.

For more information about device metadata, see the Appendix & Troubleshooting section.

In addition, admin users can further sort Jabra personal devices in the Device inventory into Device groups, enabling them to create a secondary grouping in the organization. For example, an admin user may want to group Jabra devices in the organization into different departments, such as Marketing, Human Resources, etc.

Admin users may also want to classify Jabra personal devices in Device groups based on the location of the Jabra devices or another useful variable.

When Jabra personal devices are added to the Device inventory, a default standard configuration is applied to all Jabra personal devices in the inventory. You can also manually remove one or multiple Jabra personal devices from the Device inventory. See Standard Configuration for further information.

5.4.1 Adding Jabra personal devices to the Device inventory (Beta)#

Important note#

Personal device management in Jabra+ for admins is currently in a Beta state for testing with a limited number of customers. Jabra personal devices can still be provisioned to Jabra+ for admins, however, Jabra cannot provide technical support through Jabra Support Services.

For the procedure, see the Generating, deploying, and installing the Jabra+ desktop app topic.

5.4.2 Removing Jabra personal devices from the Device inventory#

Admin users (Owner or Member with edit rights) can remove one or multiple Jabra devices from the Device inventory list.

When you remove Jabra personal devices from the Device inventory, you also permanently remove the Jabra personal devices from Device groups.

To remove a Jabra personal device from the Device inventory:

1. On the left-hand navigation bar, click Devices > Device inventory

2. On the Device inventory list, check the checkbox next to the device you would like to remove

3. In the bottom ribbon, click Remove from inventory and confirm

   Note#

   Ensure that after the admin user removes Jabra personal devices from the Device inventory, they must also uninstall the Jabra+ desktop app/Desktop client from the end-user computer it was installed on.

   Otherwise, when the end-user reconnects their Jabra personal device to their computer, the Jabra personal device is automatically re-added to the Device inventory.

5.4.3 Exporting the Device inventory list#

To see a list of your Jabra personal devices on a comma-separated values list, you can export your Device inventory as a .csv file. The list contains details such as Firmware status, Computer name, Firmware version, Electronic serial number, and others.

After exporting the .csv file you can import it into a spreadsheet or a storage database. You can also open it as a plain-text file.

To export the list:

• In the Device inventory page, in the top-right hand of the list, click the action menu and then click Export to CSV. The file is then downloaded to your default Downloads folder associated with your web browser.

5.4.4 Viewing Jabra personal device details#

When a Jabra personal device is added to the Device inventory, you can see information such as Firmware status, Operating system, Computer name, Client version, Version Policy, and others. To do this:

• In the Device inventory page, click the device name on the list to see additional Jabra personal device details, such as Jabra Evolve2 65, Jabra Evolve2 75, etc. You can search for the specific Jabra personal device using filtering based on Model, Device group, Firmware status, or Connection status. 5.4.5 Sorting your personal devices into Device groups See the Device groups topic.

5.5 Device groups for Jabra personal devices#

Important note#

Personal device management in Jabra+ for admins is currently in a Beta state for testing with a limited number of customers. Devices can still be provisioned to Jabra+ for admins, however, Jabra cannot provide technical support through Jabra Support Services.

To help admin users (Owners or Members with edit rights) manage and organize Jabra personal devices in the Device inventory, Device groups let the admin user sort the collection of Jabra personal devices into different containers or buckets.

• Primary grouping: Organization (e.g., ABC Company) o Secondary grouping: Device groups (e.g., Marketing, Human Resources)

In this case, the admin user adds Jabra personal devices from the Device inventory into the individual Device groups that were created and named.

Device groups are essential for creating configurations, enabling the deployment of specific settings to selected Jabra personal devices. For more information, see the Configurations chapter.

5.5.1 Creating a Device group for personal devices#

Creating a Device group can be helpful when you have a large number of Jabra personal devices in your Device inventory because it helps you create a container or bucket for them.

You can also create a Device group to test a specific firmware version you would like to use with your Jabra devices. This feature can help you test and check of a setting before mass deployment.

To create a Device group:

1. On the left-hand navigation bar, click Personal devices > Device groups

2. In the Device groups page, click Create device group

3. In the Create device group dialog box, in the Name field, enter a name for your Device group, for example, Marketing department. Optionally, in the Description field, enter a description of your Device group.

4. Click Create

   You are now taken to the Device groups page.

5.5.2 Adding a personal Jabra device to a Device group#

After creating and giving a name to a Device group, you can add Jabra personal devices from the Device inventory and sort them into Device groups.

A Jabra personal device can only be affiliated with one Device group at a time. If the Jabra device is added to a different Device group, the new one replaces the previous affiliation.

To add Jabra personal devices from the Device inventory to a Device group:

1. On the left-hand navigation bar, click Personal devices > Device inventory

2. On the list, check the checkbox of the relevant Jabra device(s) to add

3. In the bottom ribbon, click Add devices to device group

4. In the Add devices to device group dialog box, select a Device group, and click Add devices

   You have now added Jabra personal devices to a device group.